Terms / Conditions

Welcome to our retail butchery stores, our online store and home delivery service, website, SMS program and social media pages. All of these areas combined make up our business. When you shop with us, either in-store, online, or via our SMS program or social media pages, you are agreeing to comply with and are bound by the following terms and conditions of use, which together with our privacy policy, govern Cannings Butchers relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not shop with us.


  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • You consent to, and are happy with purchasing all products within our online store on an EACH priced format – not per kilo.
  • Online specials and promotions do not necessarily reflect in-store specials and promotions and are subject to change without notice.
  • Products and stock levels listed in the Online Store do not necessarily reflect the products or stock levels in all Cannings retail stores. For accurate stock information at retail stores – stores should be contacted directly on 1300 513 623
  • Wholesale items generally cannot be altered (e.g. minced, diced, sliced) from their advertised state. Such requests are handled on a case-by-case basis and may incur a further labour charge.
  • Your payment details will always be secure and protected, and never sold or given to any third party.
  • Your delivery details are for use within CANNINGS FRB P/L only and will never be sold or given to any third party.
  • When your meat is delivered we can guarantee it will be less than 5 degrees.
  • We SMS estimated delivery times to all customers, the morning of delivery, once the run sheet and traffic conditions have been reviewed.
  • We SMS each customer when their delivery is “next drop”.
  • All orders must be signed for by the recipient. These signatures will be on the driver’s Temperature at Delivery Location log book.
  • If there is no one to receive the delivery, we will proceed with Unsuccessful Delivery Attempt processes


  • Once delivered, no returns or claims can be made about the contents of the order
  • Cannings Butchers take no responsibility for the temperature or the shelf life of the products in the order.
  • Cannings Butchers take no responsibility for the order’s whereabouts once it’s delivered.
  • Cannings Butchers will place a Delivery Confirmation Card in your letter box.
  • Cannings Butchers will take a photo of the delivery box in it’s position on your property.


  • If you are not at the specified delivery address between the specified delivery time frame, we will try and contact you on the phone number listed in checkout.
  • If we cannot get a hold of you, our driver will wait 15 minutes, before returning the meat to Cannings Butchers for you to pick up.
  • Cannings Butchers will place an Unsuccessful Delivery Attempt card in your letter box.
  • If you are unable to pick up the order and/or need it redelivered, you will be charged a restocking and redelivery fee of $10.00 prior to the order being dispatched.
  • Under NO CIRCUMSTANCES whatsoever do we leave meat unattended, and unsigned for UNLESS the Authority to Leave Order Unattended checkbox has been selected and the Authority to Leave Order Unattended terms and conditions have been agreed to.


  • Cannings Free Range Butchers is a cashless business.  We only accept electronic forms of payment.
  • EFT (electronic funds transfer) is considered legal tender by the Reserve Bank of Australia (RBA). Because payment can be made by EFT for all goods and services within our business, this satisfies the RBA.
  • If you are unhappy with your purchase, Cannings Free Range Butchers will refund or replace your purchase (whichever you prefer).
  • All in-store specials are not available in conjunction with any other special offers. For example: 25% off, store wide will get you 25% off everything in-store except for the products that already have a 2kg special attached to them.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • It shall be your own responsibility to ensure that any products, services or information available through this website or online store meet your specific requirements.
  • This website contains material which is owned by or licensed exclusively to Cannings Butchers. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • If you believe that CANNINGS FRB P/L has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please email [email protected]


  • If you have placed a deposit on an order, Cannings Butchers reserve the right to withhold the deposit if you do not collect the order or require unreasonable amendments to the order.
  • Deposits on Christmas orders will be retained by Cannings Butchers if you cancel your order after Christmas orders have closed.  Year 2017, Christmas orders close at 7pm on Wednesday 16th December.


  • In store, we are happy to disclose all ingredients and allergens to you. Please ask. On our website, all allergens are listed on the ingredients tab, within the specific product pages.We take cross contamination very seriously, however we are not an allergen-free environment and therefore can not guarantee that items do not contain traces of allergens.


Cannings Butchers sells Wines and Beer under a “Minor Business Exemption” – a liquor licence exemption under Victorian State Law that applies to a small handful of business types (florists, hairdressers, butchers) where the sale of liquor is only supplementary to the primary source of income for the business.

According to the Victorian Commission for Gambling and Liquor Regulation, to qualify, a butcher must have “as its primary function the retail sale of raw meat or fish for human consumption, but does not include where meat is sold for consumption on the premises.” Cannings Butchers upholds the following criteria:

  • Liquor must be packaged in sealed containers and supplied for off-premises consumption
  • Liquor supplied has to be wine from a single, specific wine region or any type of beer
  • Liquor must not be supplied to a minor
  • The volume of liquor supplied to a person must not exceed 1.5 litres per day.

The above above criteria also apply to the selling of liquor on the Cannings Butchers online store. Any delivery order containing alcohol cannot be left unattended and the recipient of the delivery order must be over 18 years of age. Cannings Butchers delivery personnel retain the right to ask for proof of age photo ID. Please note, the same ‘ONLINE STORE AND DELIVERY TERMS AND CONDITIONS’ and ‘UNSUCCESSFUL DELIVERY ATTEMPT’ terms and conditions listed supra also apply.